Business Services

How Uncapped consolidated 3 HR platforms into one

Website
Employees

60+

Industry

Financial services

Locations

UK, Europe, US, and Canada

Use cases

Onboarding
Payroll
Performance reviews

Uncapped is a fintech company providing funding to small and medium-sized businesses without requiring equity or personal guarantees. Founded six years ago, the company operates primarily in the UK and the US, offering a faster alternative to traditional bank lending and investor-backed funding.

When Tamara, their People Operations Manager, joined, they were using three separate platforms and were starting to ramp up their hiring efforts across the UK, Europe, the US, and Canada. As a result, their internal operations became more complex.

With a solo HR team overseeing all things people, the company’s people processes needed to become more efficient, accurate, and easy to manage, especially as headcount continued to grow.

With three different platforms, I would have multiple similar questions coming through. With Zelt, it’s much easier. Everything is in one place and it’s more intuitive.

The impact

Faster onboarding with one unified HR & Payroll system

  • 87% faster employee onboarding: From 15 minutes (across 3 platforms) to just 1-2 minutes with Zelt
  • More confidence in payroll: Payroll now runs from one reliable source of employee data, removing the need for manual checks and giving the team peace of mind.
  • Reduced HR admin: With everything in one system, employees can self-serve key information, cutting down day-to-day questions. New joiners only need to learn one platform instead of three.
  • Improved manager visibility: Managers now have better visibility into team data across every aspect of HR – performance, absences, payroll and more.

The Challenge

Drowning in admin across 3+ tools

As Uncapped scaled to a 60-person team across multiple countries, Tamara faced a common but painful problem for a lot of People leaders: too many platforms, too little time.

The team was juggling 3 separate platforms, each for different purposes: employee records/time tracking (CharlieHR), performance management (15Five), and payroll (Pento). Even though these platforms were integrated via APIs, they still had to double-check that data had been pulled correctly, and employee data had to be entered or updated across platforms.

As Tamara described, updating platforms during onboarding/offboarding/payroll was tedious and repetitive – 15 minute tasks turned into a one hour task while navigating multiple systems.

It was time-consuming when onboarding/offboarding people, when doing payroll. I would have liked to do something within 15 minutes and know that everything is up to date instead of taking one hour of my time.

Every payroll cycle meant extra checks to make sure employee changes had synced correctly across platforms. If there were any bonuses or commissions, they would start preparing the pay run 10-15 days early to manually verify that the data synced correctly between CharlieHR and Pento.

Tamara Uncapped
Tamara Marjanovic
People Ops Manager

"The last review ran while I was on leave! I’m not chasing anyone anymore. I send one email to say ‘check Zelt for your review' and that’s it."

The Requirements

More than just consolidation

Uncapped wasn’t looking for just any all-in-one platform. After evaluating several other all-in-one platforms, they were looking for something more:

Specifically, she wanted to:

  • Native all-in-one system – they didn’t want another system that was loosely connected with other platforms via integrations/APIs. They wanted a single source of truth across HR, Payroll and Performance that eliminated manual updates
  • Flexible Performance Management – customisable reviews and surveys that could evolve with their needs
  • A software partner that listens
  • Intuitive, easy to use platform

The Solution

The native all-in-one platform that listens

One source of truth for employee & payroll data
With payroll and employee records in the same system – across UK employees and US/European contractors – Tamara said they “know everything is up to date” and don’t need to worry about whether data synced properly between tools. Any employee data changes flow through the whole system.

87% faster new hire onboarding
Onboarding workflows in Zelt automate the whole process: assign tasks, employees see pending tasks and get email reminders – making it easier to get completion without constant follow-up: “I don’t have to chase them as much as I had to do before. With Zelt, it’s much easier to onboard people. Everything is in one place and it’s more intuitive”

UK payroll processing
UK payroll runs directly through Zelt, cutting hours of manual checking and reducing the pre-payroll stress window from 10-15 days to just alignment calls with the Finance team.

Dramatically fewer questions
“They have less questions for me compared to when we were using multiple platforms”. Follow-up questions about how to use the system have significantly reduced, saving HR time and improving efficiency.